Using Humble Inquiry Questioning in Coaching (1 Day Class)
Formerly known as Basic Techniques for Humble Inquiry. We regularly PDCA our workshops and make improvements which may necessitate a title change. If you have previously taken Basic Techniques for Humble Inquiry, we do not recommend that you take this course.
Lean leaders and change agents generally have to address problems and initiate improvements through people they don’t manage. They have the responsibility, but little or no authority to accomplish their goals. Getting people to complete the tasks they assign or meet the schedules they set requires constant attention, encouragement, coaching and frequently taking the lead on the activities themselves.
There is a better way. Switch from trying to be the person out front leading activities to being someone who utilizes his or her knowledge and experience to coach employees when needed. In other words, try a developmental approach to coaching and leading to build the capability of employees to be self-sufficient problem solvers.
The purpose of this one-day workshop is to help lean leaders and change agents understand the importance of the role of the developmental coach in improving value-stream performance and develop the basic skills and perspectives to function effectively in that role.
Specifically, the program will introduce the questioning technique of Humble Inquiry that can be used to lead others through problem solving and implementing lean improvements - without taking over the problem solving thinking.
Workshop Activities: Participants will be facilitated as they:
- Look at the common image of the coach and examine the realities of the role.
- Recognize the special requirements and challenges of coaching those responsible for lean problem solving and continuous process improvement.
- Examine the developmental approach to coaching and recognize it is not necessary to be a lean expert to coach other problem solving thinkers.
- Recognize why Humble Inquiry Questioning is an essential practice in coaching to help develop the problem solving thinking of others.
- Practice the skills of open-ended questioning, attentive listening, recognizing sound PDCA problem solving thinking and putting the skills together to practice Humble Inquiry questioning as a coach.
Through instruction, discussions, group activities, and hands-on exercises, participants will:
- Recognize the assumptions behind the traditional function of a coach and the limitations of coaching for correction.
- Understand the developmental approach and recognize how it contributes to implementing and sustaining lean through problem solving.
- Increase their skills for asking open questions and listening attentively to facilitate, and develop the problem solving thinking and decision-making of others.
- Practice using attentive listening and open questioning to assess coachees’ problem solving thinking compared to PDCA problem solving.
- Practice using the techniques of Humble Inquiry questioning to coach others’ in problem solving thinking.