Seeing the Whole (Part 1)
An extended value stream is simply all of the actions—both value-creating and wasteful—required to bring a product from raw materials into the arms of the customer. The relevant actions to be mapped consist of two flows: (a) orders traveling upstream from the customer (or from the sales department when forecasts substitute for confirmed orders) and (b) products coming down the value stream from raw materials to customer. Together these constitute a closed circuit of demand and response.
Read all of Part 1: Getting Started