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Lean Coaching Skills: Tips for "Humble Inquiry"

4/24/2013

Lean Enterprise Institute faculty member David Verble compares and contrasts different managerial styles of coaching in this video.

He notes that to be a truly helpful coach to the people you are mentoring you have to know how and when to use "humble inquiry." He also explains:

  • Why the "humble inquiry" approach so important to coaching as a lean manager does not come easy to most managers
  • The question to ask to begin the problem-solving process of plan-do-check-act (PDCA)
  • How humble inquiry supports people moving through the PDCA process
  • "Yes or no" versus "open" questions
  • How to help people "slow down" so they don't jump to solutions
  • How do you know when to coach and when to give instruction
  • What capability development really means in a lean company


David, a former Toyota manager, goes into much greater detail about these and other coaching issues in the workshop coaching Skills for Lean Implementation Leaders .

He also will present along with other coaching excperts at the annual Lean coaching Summit. The conference’s unique agenda features opportunities for you to learn and then practice new coaching skills.

Learn more and register for the coaching Summit »

 

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Workshops

  • Basic Techniques for Humble Inquiry Questioning
    Learn how to switch from trying to be the person out front leading the charge to being someone who utilizes his/her knowledge and experience to coach employees when needed. In other words, try the sensei approach to coaching and leading.
  • Step 1,Skills to Coach for Development: Recognizing Effective PDCA Problem Solving
    This workshop will review the basic six-step PDCA process for investigating problems and deciding the most effective ways to eliminate them. It is intended to help leaders and coaches develop the listening and observation skills to recognize and model sound PDCA problem solving based on grasp of actual conditions. It will also prepare leaders to facilitate teams in PDCA thinking and coach employees to develop the skills to apply the process on their own.