Lean Coaching Skills: Tips for "Humble Inquiry"
Lean Enterprise Institute faculty member David Verble compares and contrasts different managerial styles of coaching in this video.
He notes that to be a truly helpful coach to the people you are mentoring you have to know how and when to use "humble inquiry." He also explains:
- Why the "humble inquiry" approach so important to coaching as a lean manager does not come easy to most managers
- The question to ask to begin the problem-solving process of plan-do-check-act (PDCA)
- How humble inquiry supports people moving through the PDCA process
- "Yes or no" versus "open" questions
- How to help people "slow down" so they don't jump to solutions
- How do you know when to coach and when to give instruction
- What capability development really means in a lean company
Recognizing Effective PDCA Problem Solving
This workshop will review the basic six-step PDCA process for investigating problems and deciding the most effective ways to eliminate them. It is intended to help leaders and coaches develop the listening and observation skills to recognize and model sound PDCA problem solving based on grasp of actual conditions. It will also prepare leaders to facilitate teams in PDCA thinking and coach employees to develop the skills to apply the process on their own.
Using Humble Inquiry Questioning in Coaching
The purpose of this one-day workshop is to help lean leaders and change agents understand the importance of the role of the developmental coach in improving value-stream performance and develop the basic skills and perspectives to function effectively in that role.