Home > Knowledge Center> On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)

On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)


Zingerman’s Mail Order (ZMO), one of the Zingerman’s Community of Businesses, began its lean transformation 15 years ago after deciding that its 3rd relocation in 6 years due to 25-35% year-over-year growth was its last! There had to be a better way to solve its biennial capacity problem. And of course there was with lean thinking. 

Tom Root, ZMO’s Managing Director, sat down with Josh Howell for a wide-ranging conversation about several phases of ZMO’s lean transformation, including the challenge of establishing a culture of continuous improvement with full participation, and how lean thinking could impact the food industry that’s in desperate need of a better way. Here is a transcript of that talk.

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