Home > Knowledge Center> On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)

On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)

3/2/2020

Zingerman’s Mail Order (ZMO), one of the Zingerman’s Community of Businesses, began its lean transformation 15 years ago after deciding that its 3rd relocation in 6 years due to 25-35% year-over-year growth was its last! There had to be a better way to solve its biennial capacity problem. And of course there was with lean thinking. 

Tom Root, ZMO’s Managing Director, sat down with Josh Howell for a wide-ranging conversation about several phases of ZMO’s lean transformation, including the challenge of establishing a culture of continuous improvement with full participation, and how lean thinking could impact the food industry that’s in desperate need of a better way. Here is a transcript of that talk.

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