On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)
Zingerman’s Mail Order (ZMO), one of the Zingerman’s Community of Businesses, began its lean transformation 15 years ago after deciding that its 3rd relocation in 6 years due to 25-35% year-over-year growth was its last! There had to be a better way to solve its biennial capacity problem. And of course there was with lean thinking.
Tom Root, ZMO’s Managing Director, sat down with Josh Howell for a wide-ranging conversation about several phases of ZMO’s lean transformation, including the challenge of establishing a culture of continuous improvement with full participation, and how lean thinking could impact the food industry that’s in desperate need of a better way. Here is a transcript of that talk.
What's Your Lean Origin Story? And Why Does It Matter?
"I’m wondering, as a leader and a coach, how can I help others develop similar routines, propagating, for example, the principle of 'work/er first' or 'work/er-back,'" says LEI's Josh Howell. "Reflecting on that has taken me all the way back to my 'lean origin story.'"
Planning the Purposeful Turnaround
The capability to repurpose, and then to redesign and retool, is critically important in these challenging times, says Josh Howell, who adds: I hope you have enough cash and the built-in capability to learn what’s needed for a successful turnaround.
Lean-n-Food: Reimagining an Industry in Crisis
What is a restaurant in the post-pandemic world? LEI's Karen Gaudet and Josh Howell are exploring this and other questions with an international group of industry leaders who are lean practitioners. Here they frame the current problem, and share the work of their team in tackling the daunting challenges.