On The Job with Tom Root, Managing Partner of Zingerman's Mail Order (Transcript)
Zingerman’s Mail Order (ZMO), one of the Zingerman’s Community of Businesses, began its lean transformation 15 years ago after deciding that its 3rd relocation in 6 years due to 25-35% year-over-year growth was its last! There had to be a better way to solve its biennial capacity problem. And of course there was with lean thinking.
Tom Root, ZMO’s Managing Director, sat down with Josh Howell for a wide-ranging conversation about several phases of ZMO’s lean transformation, including the challenge of establishing a culture of continuous improvement with full participation, and how lean thinking could impact the food industry that’s in desperate need of a better way. Here is a transcript of that talk.
Searching for a Path Toward Healing
Dr. Kiame Mahaniah, the CEO of Lynn Community Health Center, shares the message he wrote to his staff about finding a path toward healing after the recent spate of racial violence and resulting civil unrest.
Solutions from Afar
A leader's job isn't to provide solutions to problems; it's to teach and coach their staff to solve problems themselves--at the gemba.
Single Week Exchange of Business
You’ve no doubt heard of a single-minute exchange of dies in manufacturing, but what happens when you need to changeover your entire customer base in a few days? Here's the story of how a couple of lean thinkers did just that when the pandemic upended their business.