2019 Lean Summit
The Lean Summit, formerly known as the Lean Transformation Summit, has become the event for lean thinkers and innovators to get together, learn, and share. Countless partnerships have formed, professional relationships started, and lean initiatives have been energized.
A Quick Look with Jean Cunningham.
Our focus is to deliver the absolute best, most diverse, learning experience possible. We curate and vet each speaker to ensure that they deliver unique actionable insights with high energy. We also provide the best networking opportunities even for those who are not as comfortable in traditional networking environments. Plus, we always have creative, one-of-a-kind, hands-on learning experiences that only LEI can provide.
The Lean Summit sells out year after year. Please register as soon as possible to ensure your seat!
Lean Thinking: The Long View
I started thinking about what we now call “lean” in 1979 when MIT decided to perform a global analysis of manufacturing performance, focused on the auto industry. Forty years is a long time! I’m now heading toward retirement (but not quite yet!) and have been asking myself three simple questions: Where have we been? Where are we now? Where are we going?
In this presentation I will look at the world of 1979, the world of 2019, and the world of the future that I hope we will create together. My objective is to gain agreement on our common origin, to shine a realistic light on our current state of thinking and practice, and to think creatively about the path ahead, a journey which can be rapid or slow depending on our willingness to perform rigorous experiments on a wide range of challenges, some just emerging, and to share our results across the Lean Community.
Next Gen Capability Development
All industries have been influenced by evolving technology and evolving workforce capabilities. All companies must meet the challenges of ongoing learning for their organizations. In this talk, lean thought leader, Jean Cunningham, will explore the topic of deep learning along with the challenges and opportunities we face in developing capability in the 21st century. She will share the experiments, the barriers, and successes which allows us to adapt to meet these needs. You may ask yourself, “what activities help my organization create deep learning and how could we improve?”
Realtime - Attendees' Choice
Each year John Shook, wraps up the Lean Summit with a keynote that highlights the key learnings at the event and challenges you to think differently. This year John will that and more. In fact he will deliver the keynote you are asking for, literally. Click this link tell LEI’s Chairman, and author of Managing to Learn and Learning to See what you want him to talk about.
We will then narrow the topics down to 5 and the attendees at the event will vote on what they’d like John’s keynote to explore.
This is a one of a kind presentation, driven by you.
Plenary & Breakout Sessions
An Audacious Goal: The Start of the Journey to Transformation
The birthplace of innovation is in an audacious goal. JFK challenged us to send a man to the moon. At Google, my team set out to build a billion dollar mobile business from nothing. At USAID, we aimed to end extreme poverty around the world. If we can even come close to achieving our objectives with business as usual, why take big risks?
With a clear north star, we know how far we must stretch as we envision solutions and design experiments. Making something 10x better will require an entirely different approach than making it 10% better. Your goal serves as a benchmark against which success metrics can be set, MVPs can be measured, and teams can be galvanized. This session will reveal the critical elements of a compelling goal and how it can lead organizations down unexpected and profoundly transformative paths.
Ann Mei Chang brings a rare perspective from extensive experience across the private, public, and social sectors, including as a Senior Engineering Director at Google and the Chief Innovation Officer at both USAID and Mercy Corps. She is the author of Lean Impact: How to Innovate for Radically Greater Social Good (Wiley, 2018).
Ann Mei Chang
Build Lean Capability and Application Across Cleveland Clinic: Lean transformation with discipline, authenticity, and respect
Starting with an A3 in 2013, Cleveland Clinic has created, iterated and improved on their “culture of improvement” to ensure ongoing effectiveness and sustainability. Through a series of model area experiments, this large health care organization has developed, tested and refined an approach that is now applied broadly across clinical and nonclinical areas at all locations.
A key component of this culture is a problem solving system largely anchored on a board - not an “ideas” board, but a kaizen board that supports the behaviors of engaging all caregivers in identifying problems (including waste) as opportunities, prioritizing them, and applying the coaching kata to build the capability to solve those problems in a disciplined way. Teams and leaders typically huddle weekly around their kaizen boards to prioritize, check progress and eliminate barriers to solving the problems they’ve identified. And in doing so, grow capability and become increasingly engaged in making things better for patients AND caregivers.
Today over 14,000 caregivers across clinical and nonclinical teams are now using this and other systems (alignment, visual management, standardization, (www.clevelandclinic.org/improve)), applying the tools, and practicing the behaviors to foster a Lean culture of improvement and make things better – every caregiver, every day.
Lisa Yerian, M.D.
Creating a Highly-Adaptive Learning Organization
“We don’t invent new products, but make experiences better,” says Ralph Hamers, CEO of ING Group. “We differentiate ourselves on how we do things, not what.” A key enabler of innovation and customer experience is digitization. “None of these innovations would have been possible without digital technology, of course, but,” Hamers adds, “it is as much marketplace context as a delivery tool for ING.”
To achieve this vision of exceptional experiences, ING has undergone significant shifts in the way it operates, transforming to value-stream alignment supported by well-honed—and continuously improving—management system practices, and a generative leader mindset. Jannes Smit, a key player in digital enablement technology, also plays a leading role in development of the management system and generative leadership approach. Tasked with enabling exceptional customer experiences in a rapidly changing environment with rising customer expectations, Smit, head of Digital Channels at ING Netherlands and Belgium, recognized that the key to thriving in an environment of VUCA (variation, uncertainty, complexity and ambiguity) is to leverage capabilities through continuous learning and collaboration.
Over the past few years Jannes and his team have experimented together toward a way-of-work that yields rapid results by optimizing engagement and shared learning at all levels, and among all disciplines, across the enterprise. This transformational mindset and way-of-work draws on the principles and practices of Lean, as well as other communities of practice, including Agile, DevOps, Scrum, Kata, and others.
Drawing on the talents of Jannes’ coaching team, this way-of-work is being scaled across ING globally. Jannes Smit, along with Senior Lean-Agile Coach David Bogaerts, will share their experience in a plenary session, followed by a learning session on their approach to creating, sustaining, and scaling a learning culture and practices.
Designing the Future Podcast LIVE!
Jim Morgan, co-author of the book, Designing the Future and host of the Designing the Future podcast welcomes Richard Sheridan, Menlo Innovations CEO and Chief Storyteller, and author of Joy, Inc. to the podcast
Menlo Innovations is software development company that approaches the work differently. Taking the time to deeply understand their customers and their context – and experimenting to close knowledge gaps as an essential first step in developing great products and services.
The Designing the Future Special Podcast Series on WLEI has received record numbers of downloads. And you will have the opportunity to see it live on stage!
From Agile to Lean - REA Group's Decade of Organizational Discovery
REA Group own market-leading property portals from India, across Australasia, to the USA - where they are partners with Newscorp in Realtor.com. Always a digital native company, a decade ago the Global Financial Crisis (GFC) coincided with the need for REA Group to urgently replatform its core technologies. Avid adoptees of agile software methodologies, within 3 years they emerged from that moment of truth renowned as one of most agile organizations in the world.
A decade later, hundreds of visitors come to REA Group in Melbourne, Australia every year to view this agile workplace and learn the 'secret sauce' of organizational transformation. They are given a tough and unexpected message - agile is the last thing you need. The focus is now on Lean thinking, organizational health, and productivity - among which the agile toolkit is just one component.
In the battle to remain relevant to their customers (mostly Realtors) and millions of consumers, a strategic leap is underway from Searching for Property to an AI-driven 'Match' world. Building sustainability and a learning culture have emerged as key capabilities to compete with new global competitors like Facebook, Google, Amazon and AirBnB. In this talk, Nigel Dalton, the Chief Inventor at REA Group will explain the REA recipe for success, and how agile turned to lean over 10 years.
Innovating in Historically Tough Times
TechnipFMC is a global leader in energy technologies, designing and manufacturing complex engineered systems that operate in the most demanding environments on the planet. Among other things the London based company creates subsea production systems that control, transport and comingle oil & gas on the sea floor at depths of up to 10,000 feet and must operate flawlessly for 25 years with virtually no maintenance.
Paulo Couto, VP of Global Development and Engineering tells the story of when oil prices plummeted from $100 per barrel to around $50 and new projects began to evaporate they knew they needed a dramatic change in order to compete in this new environment.
In this session you will hear from Couto, how TechnipFMC leveraged LPPD principles and practices to create Subsea 2.0; a drastic improvement in design efficiency and better sea floor performance. Revolutionizing the industry during an historically tough times.
“Drive out fear.” W. Edwards Deming’s famous 8th point recognizes the essential role of human ingenuity in achieving quality. In today’s organizations, more than ever before, people must collaborate to solve problems and accomplish work that’s perpetually changing. While it’s not news that knowledge and innovation are vital sources of competitive advantage in nearly every industry, how often do managers truly recognize the implications of this new reality – particularly when it comes to what it means for the kind of work environment that would help employees thrive and organizations succeed?
This session focuses on the interpersonal climate needed to help knowledge-intensive organizations work better. For knowledge work to flourish, hiring smart, motivated people is not enough. They must feel able to share their concerns, questions, mistakes, and half-formed ideas.
In Amy Edmondson's research over the past 20 years, she's shown that a factor she calls psychological safety helps explain performance in workplaces that include hospitals, factories, schools, and government agencies. Psychological safety matters for groups as disparate as those in the C-suite of a financial institution and on the front lines of the intensive care unit. In a psychologically safe workplace, people feel willing and able to take the inherent interpersonal risks of candor. They fear holding back their full participation more than they fear sharing a potentially sensitive, threatening, or wrong idea. The fearless organization is one in which interpersonal fear is minimized so that team and organizational performance can be maximized in a knowledge intensive world. It is not one devoid of anxiety about the future.
Amy C. Edmondson
SBP - Getting Home with Lean
Started by a teacher and a lawyer, neither of whom had any production, construction or disaster experience, over the last 12 years, SBP has evolved into the highest volume residential rebuilding non-profit in America. SBP was founded in New Orleans after hurricane Katrina because of compelling human needs, the commitment of American citizens who came from across our country to volunteer, and an unwillingness by SBP’s leaders to accept the status quo in disaster recovery. After 5 years, SBP partnered with Toyota’s TSSC, and adopted TPS as ethos and operating system. Immediate results were clear: SBP reduced construction time by 48 percent.
After applying root cause analysis and a 5 Why questioning, SBP has expanded operations. No longer satisfied by merely rebuilding homes, SBPutilizes 5 interventions, including Yokoten (sharing what works with other NGO’s) and a government advisory practice to achieve its mission of reducing time between disaster and recovery across America.
Over the last several years, American communities have been decimated by natural disasters that have increased in strength and that strike communities that were previously considered safe. In this presentation, Co-founder and CEO, Zack Rosenburg, will share how SBP utilizes TPS to simultaneously drive system level change and on-the-ground impact. Zack will talk about TPS resonating with diverse audiences, ranging from lay volunteers, AmeriCorps members to Governor and Mayor Appointed disaster recovery leaders.
Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) increasingly reflect the conditions of our time. The key differentiator of those enterprises that thrive in these conditions is the ability to rapidly learn with, and from, customers, in a highly collaborative environment in which all disciplines come together to create amazing customer experiences and value. How do you achieve this state of learning and collaboration?
In this session, one of the world’s leading thinkers in continuous development and integration of software-enabled customer experience and value, Jez Humble, along with Steve Bell and Karen Whitley Bell, Advisors for LEI in Digital Transformation, come together to share their learning about what creates enterprise high-performance, drawing on the new book, Accelerate.
The focus of this session will be to help lean thinkers better understand how to lead and coach people to integrate, improve, and leverage technology capabilities in a holistic, cross-discipline approach across a variety of industries, including manufacturing, service, and others.
In this session attendees will learn:
- Practices that correlate to high performance, identified through a multi-year research endeavor
- Results from recent surveys conducted by LEI on Digital Lean Enterprise issues, and reflections on these results
- The building blocks of enterprise digitization, creating greater customer experience and value
- The common principles and practices of Lean, Agile, Continuous Delivery, Scrum, and DevOps, enabling Lean leaders and coaches to better engage with these communities of practice
- Guidance on how to integrate technology development and delivery holistically within the enterprise
Ultimately, thriving in conditions of VUCA requires inspiring and enabling people across ALL disciplines to share their talents, capabilities, and insights toward the shared True North purpose of great customer experience and value.
Many organizations discuss with how to best engage the workforce to an aligned direction that ensures business viability.
The session helps upper and middle level management understand that it has the responsibility of connecting the company's people to the purpose/true north of the organization. So how to do this effectively? How can managers build the culture of an organization into one in which management is purposeful in its approach?
Hoshin Kanri is a directional management system that aligns people to their process an organization's functions and activities with its strategic objectives/tactics. If differentiates strategic A3’s as they relate to problem solving A3’s making connections that cascade through level/scope. Hoshin alignment/thinking encourages SDCA (Standardize-Do-Check-Act) before PDCA can effectively be done. Standardization is the foundation to see abnormality at a glance in order ensure the internal and external customer needs are being met.
Lastly this thinking/planning encourages creativity in each team member at each level as goals are developed in a dynamic, catch-ball process that involves a dialogue between each level of management about annual corporate objectives. This engaged dialogue promotes the capability of the organization to manage based on purpose.
Attendees of this Learning Session will:
- Better understand what Hoshin Karni is and the purpose behind it
- Learn to develop top level goals of the organization and cascade them vertically and horizontally throughout the organization
- Develop measures to know when the needle is moving in the areas of focus
- Grasp the importance of true north development as the guiding beacon for all levels
- Leave with several example given from our Toyota days of creating Hoshin from a top level to department level along with a case study to help guide them after the session
Improving work on the shop floor is the name of the game at GE Appliances, a Haier Company. They have more than a half dozen plants and thousands of frontline workers making a lot of appliances (one every 1.6 seconds) and the product variety is constantly changing.
The scale of their business requires a strong problem-solving culture in an increasingly competitive global marketplace. In order to meet these challenges, GE Appliances needs managers that can coach their teams to continuously improve. To do that successfully, managers needed to learn how to improve the work themselves.
Rich Calvaruso, Senior Director Lean, learned that lesson firsthand when a former Toyota coach showed up to inspect GEA’s attempt at standardized work. “You call that standardized work?!?” he asked pointedly. This was followed by a challenging learning experience where Rich was required to improve one job significantly enough to satisfy a very demanding coach.
In this session, you will hear more about Rich’s experience but also how Rich is creating this experience for all managers across GE Appliances.
- Learn repeatable methods for uncovering hidden risks, pioneered by LUXr.co Lean Startup Accelerator
- Differentiate between a high-risk leap of faith assumption and a less critical assumption
- Practice techniques for making durable decisions without lengthy debate or by HiPPO (Highest Paid Person’s Opinion)
There is much talk about ‘why lean fails?’ In most of these debates, lack of leadership is to blame. As with any root cause analysis process, this learning session will challenge the general perception around lack of leadership engagement, as well as who you may consider to be a leader. If we were to stop for a moment to really reflect, what organization or leader would intentionally set out to fail, right?
Many leaders truly believe a problem solving and continuous improvement culture can help to achieve the business objectives, yet they may not fully understand how to lead the organization on the lean journey to engage at all levels. So how can those of us who hold the true principles near and dear to our hearts do something to course correct? LEAD Lean just might be a good start.
LEAD Lean is a movement! It is NOT about the noun leader. It is about the verb; the action of leading! LEAD Lean is about understanding and leading people, which also includes understanding YOURSELF!
In this interactive learning session, you will engage in real case studies that place you in the driver seat of the leader to determine how you might’ve reacted to the situation. This process will facilitate learning by doing, while assessing how you LEAD Lean.
You will learn:
- Why connecting to the business objectives is simply not enough to drive sustainability.
- How to assess your leadership level as compared to that of a pinnacle leader
- How to observe the behaviors that might indicate an improvement opportunities with your people management systems
- To understand how to manage up in the organization to address the lean disconnects that often lead to organizations ‘failing’ at lean
- How to develop leaders at every level in the organization
What does it take to create a Lean culture and management system in a government organization? It takes creating a truly human-centered workplace that decreases fear and increases love in the workplace. Love? Yes love? In government? Yes, in government.
This session explores insights from more than 50 research interviews that demonstrate the high cost when employees are afraid and the immense benefits when they feel loved. Hear real world examples of how that workplace safety translates to love in action by leaders and teams. Engage in reflection and practice to gain insight into how you can apply these concepts in your organization. Walk away from this session feeling challenged and equipped to cultivate a more human workplace and create a people-focused foundation for a lean management system.
After this session attendees will:
- Understand the cultural and relational prerequisites for an effective Lean management system
- Understand other approaches beside being human-centered and their implications
- Identify opportunities and practical strategies for actively increasing love when facing common workplace challenges
- Understand the difference between accountability and responsibility and why the latter is desirable
- Feel challenged and inspired to cultivate a human-centered workplace based on less fear and more love
Waste of talent is considered the 8th waste of Lean. In this talk Kristian Lindwall will share his perspective on what that means in practice and more importantly, what you can do to minimize this waste.
In more hierarchical organizations, innovation and decision-making is something that traditionally happens at the top of the hierarchy and the lower levels of the org is focused on execution. There are however other ways.
You will learn about useful models for decision making, what levels of decisions should sit with different parts of the organization and specific processes. Kristian will use several real life examples from Spotify and before that. From how to run a several hundred people reorg to effectively drive strategy and effective execution at scale.
By attending this session you will better understand several mental models and principles that will help you structure your organization and processes. You will also learn how to more fully leverage the full capacity of your people.
Some areas covered:
- How to enable strategic discussions at scale
- Consent-based decision making in practice
- A model for categorizing decisions and deciding which ones needs broader anchoring
- How to run a 150+ person reorg based on self-selection
“If it cannot be grown it must be mined.”
Mining plays a huge role in almost everything we do, without mining there are no cars, no phones, no solar panels… So how can an industry that you only hear about when something goes terribly wrong become an industry that is transforming people and cultures to be lean? Mining may be lean’s “final frontier”, at the source of the production value stream, where raw material is extracted from the bowels of the earth.
Join Laura Mottola and Adrian White, for an intriguing session, regardless of your industry, on how lean thinking can change a company, even an entire industry. It’s amazing what you can learn when you listen to people, in fact when people notice you are genuinely listening they share more, which helps surface problems that normally would have been hidden.
In this session you will learn about:
- The Lean Mining value stream – Making problems visible and solving them collaboratively in a traditional, siloed industry
- Engaging with front line workers in tough environments – elevating the worker by showing respect and recognizing the value he/she brings through his/her work
- Gemba work – examples of Lean Mining in practice: surface mining Nickel and Cobalt in Cuba; underground narrow vein Gold mining in Chile
“Start at the end and work back”
- Neil Armstrong
The scene is all too common: Immediately after starting production there is chaos as the organization is huddled together trying to fix issues in the value stream while fulfilling orders and maintaining quality. Frequently, this involves throwing a lot of resources and money at the problems. It’s great short-term job security for kaizen professionals, but how do we avoid this in the first place?
Proactive Production Readiness will provide you with a logical thinking approach to develop your own readiness measures and process. In this session you will be exposed to six phases of lean process creation, with emphasis on the sixth phase, Confirmation. The relationship between production readiness and Confirmation will be explained. Then, collaborating in facilitated small groups, you will “start at the end and work back” by defining a successful production launch and then identifying leading indicators. We will share our experiences integrating leading indicators into development processes.
In this session you will learn about:
- How to define a successful production launch in your organization
- Logic for developing your own leading indicators
- Ideas on how to integrate the leading indicators into your development process based on its current level of maturity
- Lean product & process development concepts such as:
- Graduated score cards
- Glide paths
- Integrated milestones
As a result of dissatisfaction with the material available for learning about daily management systems and how to go about it implementing and supporting, Stanford Children’s Health created a learning lab to describe the practices within a Daily Management System and how they work together to create a more proactive (less reactive) work environment where consistent reliable processes and services are delivered to customers.
This learning session is designed for Lean leaders and practitioners who would like to design, implement or improve their lean based Daily Management / Operating System to accelerate and sustain continuous improvement efforts.
As part of this session participants will reflect and assess their own organization / department against the model determining where they have strengths and where there are opportunities for development.
Practices covered include daily problem solving, every day improvement ideas, visual practice, tiered huddles, recognition, protected time, front line leader standard work, senior leader daily habits and local level improvement. None of these practices stand-alone but work as a system to bring structure and rhythm to the work environment.
Goal of this session is to help you better understand:
- The practices of Daily Management System that make up the whole to work as a system
- The role of both supervisory and senior leaders in implementing and sustaining a Daily Operating System
- The sequencing of activities to establish a Daily Operating System
For those with no or little DMS in place – it will give them the knowledge and the courage to start small in their areas, with insight as to which practices must be in place first and how to build a DMS over time. Where they start will depend on whether they are front-line leaders or senior leaders, but the concept of a model cell will be advocated.
For those with some DMS in place it will provide the opportunity to reflect of their own system, how well it works and why? There will be some simple things they might choose to adjust / try, based on what they have learned. These can be done at a local level, maximizing the opportunity to just try.
Coca-Cola is the world’s leading beverage company with customers in more than 200 countries. This is exactly why Coca-Cola felt that it needed to be even faster and even more connected with its consumers by creating customized and more relevant experiences for them. But the big question is: How? Especially for an iconic, traditional brand with a portfolio that consists of physical products with huge marketing pushes.
This session aims to bring the best business insights for the digital age tapping into the latest lessons learned by Coca-cola on how to extract the most value from digital competencies, technologies, and business models. Always leveraging Lean Thinking, you’ll see how the iconic brand transformed its culture and its ways of working that will arm you to get started with your own company transformation.
Three takeaways that your session will provide:
- Understand customer needs and deliver on them quickly and efficiently.
- Think big, start small, scale fast are ways to jump-start a cultural transformation (even in traditional companies). Learn by doing and succeed.
- Patience and resilience are key – it takes time to change and shift mindsets. Learn how to empower people to engage their organization to transform.
Daktronics started its lean journey in 2006. After nearly a decade of steady gains in productivity, our results began to plateau. Like many organizations, our early lean efforts were focused on process. We reorganized our factories into value streams, created one-piece flow across the production floor, and enjoyed the huge gains in productivity associated with these efforts. We lacked a corresponding focus on our people, however. We had high turnover among our production employees. Surveys and exit interviews revealed major gaps in employee satisfaction.
This session focusses on a series of division-wide initiatives Daktronics implemented over several years to standardize, stabilize, and improve our methods for engaging our production workforce.
- Standardize – Development of work performance standards
- Stabilize then improve – Implementing a management standard to reinforce needed behaviors that drive us toward company goals
- Continuously improve - Engaging employees by leaning into their personalities
- Look toward a future state – Positive reinforcement around problem solving
You will learn:
- The value of balance between people and process focus
- The need for a common vocabulary for development of people
- The importance of a performance standard
- Steps you can take to define your current state of “Respect for People.”
- Key concepts and partners Daktronics engaged along the way
- Our “High Performance Workplace” – Korn Ferry and FYI: For Your Improvement
- “Precision Leadership” – Aubrey Daniels International
- How these concepts can bring process to the people pillar
- How the concepts fit together into a cohesive approach
This session will also highlight the step-by-step approach outlined by Jim Womack in his 2007 eLetter “Respect for People”.
- Ask employees what the problem is with the way their work is currently being done
- Engage in dialog about the real problem and its root causes
- Ask what should be done about the problem
- Ask how they will know when the problem has been solved
- After agreement, empower the employees to implement the solution
When faced with a problem many leaders or teams tend to reach repeatedly for the same tool – A3, 5 Whys, value-stream mapping -- creating unnecessary struggle, frustration, and ineffectiveness in solving the problem – if it is solved at all.
The reason is that in problem solving one tool does not fit all. Problems fall into four broad categories, each requiring different improvement methods, thought processes, and management cadence, according to Toyota veteran Art Smalley, author of the new book The Four Types of Problem Solving. The four principle types are:
- Troubleshooting: Fixing problems rapidly, often with temporary measures.
- Gap-from-standard: Solving problems in relation to existing standards or conditions.
- Target-State Oriented: Achieving new, better standards or conditions.
- Innovation: Pursuing a vision, such as new products, processes, services, or systems.
In this session, you’ll learn:
- How mastering the nuances and differences between each problem type helps you improve as a leader and deliver superior results in your lean transformation.
- How to truly engage everyone in problem solving and continuous improvement and how these practices align with Toyota’s shop-floor management development system and team leadership.
- What is the critical relation between daily management and team leadership that most lean organizations are failing to decipher and model correctly.
- How to apply a problem-solving framework that is easy for beginners to grasp yet useful even for advanced practitioners.
- How to use the framework
The Good Jobs Strategy, based on research by MIT Sloan operations management professor Zeynep Ton, creates superior value for employees, customers, and investor/owners by combining investment in people with four operational choices that increase employee productivity, contribution, and motivation.
The four operational choices—Focus and Simplify, Standardize and Empower, Cross-Train and Operate with Slack—drive performance and continuous improvement. At the same time, these operational choices work best with a capable and motivated workforce and hence require investment in people. In this way, the Good Jobs Strategy creates a virtuous cycle where investment in people and operational excellence reinforce each other to drive value.
- Outline the Good Jobs Strategy
- Introduce tools companies can use to make the business case (financial, competitive,moral) for good jobs and then diagnose opportunities for action
- Highlight good jobs success stories and how any company can combine the Good Jobs
- Strategy with Lean principles and practices to transform their organization
You will learn to:
- Diagnose your organization on your good jobs journey and assess strengths and gaps
- How investment in people combined with operational choices can help organizations improve employee and customer experience and operational performance
- Build a business case for good jobs
Even with the best tools and techniques implemented, lean can fail if leadership doesn’t incorporate key habits.
In this pictorial session, you will see how leaders at Toyota Japan and in its Western affiliates instill lean habits within their circle of influence. You will learn what traditional and typical habits to avoid and what new habits to incorporate into your leadership role. Desired habits and behaviors must be driven by a structure. You will see how Toyota creates the needs (or problems), prepares its associates to handle them, and make this cycle a habit in every leader. The cycle behind a powerful culture of continuous improvement.
You will learn:
- What leadership behaviors that can foster lean thinking or defeat it
- The key habits that leadership must acquire and practice when coaching others through the lean journey
- How to practice the Kata in coaching and problem solving
Join Solar Turbine’s (a Caterpillar Company) Howard Kinkade as he shares his learning managing transactional work through the entire engineering value stream. Converting the traditional ‘push and chase’ (firefighting) to a ‘pull and flow’ system.
The discussion will contrast the typical work life of an engineer in a ‘push’ culture (firefighter) vs. a lean ‘pull’ culture. This is an interactive discussion between the presenter and session attendees.
Howard will also walk you through a case study of applying lean workflow management to an entire engineering organization. The attendees will learn the process of prioritizing work, managing a pull system in transactional work, and the enabling attributes to be successful.
Applying these principals can transform an organization from a hectic, firefighting, priority circus to an organization which has clarity and alignment of priorities with leveled workload resulting in significant velocity gains, improved engagement and an empowered work group.
The attendees will come away with enough knowledge to be begin applying these principals in their organizations to improve the velocity and productiveness of their transactional value streams.
The summit is designed to be the best networking venue in the Lean Community by providing formal and informal ways for you to connect with counterparts facing the same challenges as you:
- March 26: Welcome Happy Hour (get to know fellow attendees prior to the start of the Summit)
- March 27: Networking Reception (continue conversations and compare notes after the first day)
- Networking Breaks (30 minutes to allow time for a phone call, cup of coffee, and conversation)
- Lunch Roundtables (attendee-led discussions on topics you've told us are important to you)