In this episode of the WLEI podcast, LEI’s guests are Mary Nell Egan and Lisa Karam from MassMutual, a leading insurance company. Egan and Karam delve into the intricacies of transformation in a traditionally cautious, large organization.
In our discussion, we explore several key themes:
- MassMutual’s evolution from a tool-centric to a customer-value approach in their lean journey.
- The methods Egan and Karam used to engage previously disengaged leaders with lean, linking continuous improvement to corporate strategy.
- The critical role of meeting people where they are in mitigating resistance to change.
- The significance of resilience in lean transformation.
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