Dear Gemba Coach,
What is it you actually do on the gemba?
Good question — and hard to answer when not on the gemba. If I had to sumarize it in one point, I’d say that I try to see through the lens of the seven wastes at work level to the larger customer and capital wastes beyond. The following paper published in Industrial Engineer captures this quite well:
www.iienet2.org/uploadedFiles/IIE/Author_permissions/IEOct14Balle.pdf
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