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Beyond Heroes: A Lean Management System for Healthcare
Beyond Heroes: A Lean Management System for Healthcare
by Kim Barnas

List Price: $35.00

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Hospitals have long relied on heroics to save the day – on one brilliant nurse or physician to fix the problem at hand. The result is a lot of people rowing in opposite directions, putting safety and quality at risk while increasing costs. This is the story of an organization breaking that habit. 

Beyond Heroes shows the reader, step by step, how ThedaCare teams developed their management system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system:

  • Team Huddles
  • Managing to Established Standards
  • Problem Solving
  • Transparency
  • Advisory Teams
  • Scorecards
  • Standard Work for Leaders
  • Physician’s role in a Business Performance System

Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way.

You will learn how to:

  • Create and sustain a system of continuous improvement aligned with strategic goals
  • Cascade information effectively throughout the organization
  • Implement a system where employee coaching and mentoring can occur on a daily basis
  • Build standard work for executives in gemba to support daily continuous improvement

Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.


Publisher:  ThedaCare Center for Healthcare Value
ISBN-13:  978-0-9848848-2-7
SKU:  4827
Publication Date:  April 22, 2014
Number of Pages:  216
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Praise for Beyond Heroes

"Every healthcare system in the United States should master the ideas in this book and practice them every day. If they did, we would see a revolutionary improvement in medical care outcomes and massive cost reductions."

- Paul O'Neill, 72nd Secretary of the U.S. Treasury

"Beyond Heroes is a practical and helpful guide for all leaders in healthcare. It fills a wide gap in the lean literature, and offers applicable steps for leaders no matter where they are in their improvement journey."

- Maureen Bisognano, President and CEO of the Institute for Healthcare Improvement

"If you are in the midst of a lean transformation in any industry you must read this book! … Kim is a natural story teller and we feel the struggles, resolution, and great joys of success!"

- Jeffrey K. Liker, Professor at University of Michigan and author of The Toyota Way

"Beyond Heroes outlines the leadership system necessary to achieve dramatic improvements in healthcare. … This book will help shape the healthcare leaders of tomorrow."

- Patrick Conway, MD, MSc, Quality Improvement and Health Policy Expert at the centers for Medicare & Medicaid Services