Lean Enterprise Institute Logo
  • Contact Us
  • Newsletter Signup
  • Cart (0)
  • Account
  • Search
Lean Enterprise Institute Logo
  • Explore Lean
        • What is Lean?
        • The Lean Transformation Framework
        • A Brief History of Lean
        • Lexicon Terms
        • Topics to explore
          • Operations
          • Lean Product & Process Development
          • Administration & Support
          • Problem-Solving
          • Coaching
          • Executive Leadership
          • Line Management
  • The Lean Post
        • Subscribe to see exclusive content
          • Subscribe
        • Featured posts
          WLEI Podcast Phil Green

          Go Fast, Learn a Lot: A Conversation...

          Becoming the Change: New Leadership Behavior Strategies for Continuous Improvement in Healthcare

          The Successful, Continuous Beat of Daily Management 

          • See all Posts
  • Events & Courses
        • Forms and Templates
        • Featured learning
          • Managing on Purpose with Hoshin Kanri

            May 16, 2025 | Coach-Led Online Course

          • Future of People at Work Symposium

            June 26, 2025 | Salt Lake City, Utah

          • The Lean Management Program

            September 05, 2025 | Coach-led Online Program

          • Lean Warehousing and Distribution Operations

            September 17, 2025 | Plymouth, WI

          • See all Events
  • Training & Consulting for Organizations​
        • Interested in exploring a partnership with us?
          • Schedule a Call
        • Getting Started with Lean Thinking and Practice
        • Leadership Development
        • Custom Training
        • Lean Enterprise Transformation​
        • Case Studies
  • Store
        • Book Ordering Information
        • Shopping Cart
        • Featured books
          Managing on Purpose Workbook

          Managing on Purpose

          Becoming the Change: New Leadership Behavior Strategies for Continuous Improvement in Healthcare

          Daily Management to Execute Strategy: Solving problems and developing people every day

          • See all Books
  • About Us
        • Our people
          • Senior Advisors and Staff
          • Faculty
          • Board of Directors
        • Contact Us
        • Lean Global Network
        • Press Releases
        • In the News
        • Careers
        • About us

The Lean Post / Articles / Becoming the Change: New Leadership Behavior Strategies for Continuous Improvement in Healthcare

Webinar graphic image with repeating icons

Executive Leadership

Becoming the Change: New Leadership Behavior Strategies for Continuous Improvement in Healthcare

By Kim Barnas and John Toussaint

October 28, 2020

Download webinar slides »

FacebookTweetLinkedInPrintComment

To successfully lead an organizational transformation, you and other leaders must embark on your own personal transformation. The challenge for senior executives is to move from “knowing conceptually” to “practicing personally,” – in other words, the difference between knowledge and understanding.

In this one-hour webinar and Q&A, two renowned healthcare transformation experts provide examples and a blueprint for adopting the right behaviors that create positive and lasting organizational change.

  • Why you must embark on a personal transformation before you can successfully lead and sustain an organizational transformation,
  • How to reflect and self-assess your fundamental behaviors,
  • How to use A3 reports to create a personal improvement plan,
  • How to track your progress and made adjustments,
  • Why so many healthcare improvement efforts plateau,
  • Why adopting a personal behavior-based approach to robust organizational improvement is critical to managing through the pandemic.
FacebookTweetLinkedInPrintComment

Related book

logo, company name

Becoming the Change

by Kim Barnas and John Toussaint

Written by:

Kim Barnas|John Toussaint

About John Toussaint

John is an Internist, former healthcare CEO, and is one of the foremost figures in the adoption of organizational excellence principles in healthcare. He founded Catalysis a nonprofit education institute in 2008.  Catalysis has launched peer-to-peer learning networks, developed in-depth workshops, and created many products – including books, DVDs, and webinars.

In addition, Catalysis was a founding member of the Center for Lean Engagement and Research (CLEAR) at U.C. Berkeley. Catalysis sponsors the Lean Healthcare Transformation Summit each year – both in the U.S. and in Europe. The Catalysis team has built C-suite coaching capability and partners with many organizations throughout the world advancing healthcare value by supporting teams that are transforming healthcare delivery.

He was the founding chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in Institute of Medicine subcommittees and has directly worked with CMS leaders to broaden their understanding of lean for government.

Dr. Toussaint’s healthcare improvement work has been well documented in articles published in Mayo Clinic Proceedings, Health Affairs, The Journal of Patient Safety, The Journal of Healthcare Management, Healthcare: The Journal of Delivery Science and Innovation, Harvard Business Review and Frontiers in Health Services Management. His work on payment reform and the transparency of provider performance data has been featured in The American Journal of Managed Care, The Journal of the American Medical Association, Health Affairs, and the Commonwealth Fund publications.  News publications such as TIME, The Wall Street Journal, the CNBC Blog, The Milwaukee Journal Sentinel, and Healthcare Finance News have featured articles about Dr. Toussaint’s work.

Dr. Toussaint has been recognized for his work in transforming healthcare by organizations including The Business Healthcare Group of Wisconsin, which awarded him the “Driving Meaningful Change” award in 2014, The Association of Manufacturing Excellence (AME), which inducted him into its 2012 Hall of Fame, and the Jon M. Huntsman School of Business at Utah State University, which hosts the Shingo Prize for Organizational Excellence. Dr. Toussaint was named a lifetime member of the Shingo Academy in 2011. Wisconsin Governor Jim Doyle also honored Dr. Toussaint with a Certificate of Commendation for Innovation from the State of Wisconsin in 2005. Dr. Toussaint is also the winner of ACHE’s 2014 Dean Conley Award for his article “A Management, Leadership and Board Road Map to Transforming Care for Patients,” published in the Spring 2013 issue of Frontiers of Health Services Management. He is also the recipient of the 2018 Cornell College Leadership and Service Award.

Dr. Toussaint has been a featured speaker at the Association for Manufacturing Excellence, The Agency for Healthcare Research and Quality, the Center for Medicare and Medicaid Services, The Shingo Prize, The Lean Enterprise Institute, the Institute for Healthcare Improvement, and many international conferences. He has presented extensively to legislators, Medicare leaders, and government staff on the topic of healthcare value.

Dr. Toussaint has written three books all of which have received the prestigious Shingo Research and Publication Award. His groundbreaking first book, On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry reveals how healthcare can be fundamentally improved at the point of delivery using the proven principles of enterprise excellence. His second book, Potent Medicine: The Collaborative Cure for Healthcare, describes the three core elements necessary to transform healthcare and deliver better value; delivery of care designed around the patient; transparency of treatment quality and cost; and payment for outcomes. His third book, Management on the Mend: The Executive Guide to System Transformation is a study of eleven organizations and the successful attempts to apply enterprise excellence principles in healthcare.

About Kim Barnas

Kim Barnas is the chief executive officer of Catalysis, in Appleton, Wisconsin.

Before her role at Catalysis, Kim served as a senior vice president for ThedaCare, and president of Appleton Medical Center and Theda Clark Medical Center, where she learned about operational excellence and implemented this work in hospital operations.

As the journey continued, a new challenge emerged—the need for a systematic method to sustain improvement, clarify daily continuous improvement opportunities, and deliver on strategic deployment. To meet this need, Kim and her team led the development of a management system. This lean management system is designed to deliver improved performance through a predictable process that develops leaders, identifies defects, solves problems, and develops people. In 2014 Kim authored a book titled Beyond Heroes: A Lean Management System for Healthcare based on this journey. Her latest book, co-authored with John Toussaint, M.D., is Becoming the Change.

Kim is actively teaching, mentoring, and supporting healthcare executive teams around the world. Her current focus is a principle-based approach to executive management. This system builds a new set of competencies in senior leadership teams who are looking to improve organizational performance. Kim has a master’s in healthcare administration.

Leave a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Related

Leveraging AI to Transform Conference Documentation: An Experiment in AI-Assisted Proceedings Generation

Executive Leadership

Leveraging AI to Transform Conference Documentation: An Experiment in AI-Assisted Proceedings Generation

Refreshing Lean: Attracting the Next Generation of Practitioners

Executive Leadership

Refreshing Lean: Attracting the Next Generation of Practitioners

The Future of Lean: Adapting to Evolving Workplace Models

Executive Leadership

The Future of Lean: Adapting to Evolving Workplace Models

Related books

Managing on Purpose Workbook

Managing on Purpose

by Mark Reich

Daily Management to Execute Strategy: Solving problems and developing people every day

Daily Management to Execute Strategy: Solving problems and developing people every day

by Robson Gouveia and José R. Ferro, PhD

Related events

May 16, 2025 | Coach-Led Online Course

Managing on Purpose with Hoshin Kanri

Learn more

September 05, 2025 | Coach-led Online Program

The Lean Management Program

Learn more

Explore topics

Executive Leadership graphic icon Executive Leadership
  • Privacy Policy
  • Sitemap
  • LinkedIn
  • Twitter
  • YouTube
  • Instagram
  • Facebook

©Copyright 2000-2025 Lean Enterprise Institute, Inc. All rights reserved.
Lean Enterprise Institute, the leaper image, and stick figure are registered trademarks of Lean Enterprise Institute, Inc.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn More. ACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT