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The Lean Post / Articles / Handling the Heat of the Kitchen: A WLEI Podcast

Handling the Heat of the Kitchen

Coaching

Handling the Heat of the Kitchen: A WLEI Podcast

By John Cotter and Matthew Savas

May 18, 2022

Hear how LEI coaches helped a flagship restaurant's kitchen staff find and eliminate waste in their work processes, which led to better performance outcomes in profitability and quality — and created a less hectic work environment.

Download podcast transcript »

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Improving the work in a restaurant kitchen can be a daunting task with its daily, fast-paced, real-time delivery. Still, when you coach every employee on how to see and eliminate waste in the work processes, you can do it.

In this podcast, you’ll hear the story of a restaurant team that worked with LEI coaches to do just that, leading to increased profitability and creating a work environment that energizes, not exhausts, the kitchen staff — all while maintaining a reputation for stellar quality and customer service.

You can also read about the restaurant’s journey in the case study How Organizations Can Increase Profitability While Improving the Work Environment.

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Written by:

John Cotter|
Matthew Savas

About Matthew Savas

Matt serves as content director at the Lean Enterprise Institute responsible for the institute’s content strategy in all mediums. He also serves as Director of the Lean Global Network, where he supports the network’s 30+ institutes and partners to spread lean thinking around the globe.  Matt has a BA in East…

Read more about Matthew Savas

About John Cotter

 

Comments (1)
William Sotosays:
May 18, 2022 at 8:56 am

Great, educational and very helpful resources
Thank You

William

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