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Problem Solving

Preventing Problems by Thinking Upstream: A Talk with Author Dan Heath

By Lean Enterprise Institute

March 23, 2020

“We should shift more of our energies upstream personally, organizationally, nationally, and globally. We can and we should stop dealing with the symptoms of problems again and again, and start fixing them." So writes author Dan Heath in his terrific new book Upstream: The Quest to Solve Problems Before They Happen, which has just been published.

Download podcast transcript »

This conversation between LEI editor Tom Ehrenfeld and Dan explores the practical applications of the upstream mindset, and; given the timing, explores how upstream thinking is all the more relevant in our current pandemic. Download the transcript of the conversation here, and be sure to listen/read to the very end. Dan makes a special offer that you will want to take advantage of!