Dentist Drills Down to the Root Causes of Office Waste
Marchwinski, Chet
Applying lean concepts to dentistry isn't as difficult as, well, pulling teeth. Dr. Sami Bahri, driven by a gut feeling that the traditional method of managing a dental office could be improved dramatically, educated himself and his staff in the concepts, validated the approach in pilot projects, then transformed his office. His journey just might transform the way you look at a dentist's office. (The Seven Wastes entry in the short Glossary at the end of the story has examples from Bahri's staff.)
