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Talking About Lean: How Leaders Support Improvement With Words and Actions

by David Verble
June 20, 2019

Talking About Lean: How Leaders Support Improvement With Words and Actions

by David Verble
June 20, 2019 | Comments (7)

The following collection of Lean Post articles from Lean Coach David Verble examines how the way managers and leaders talk to employees (and to each other) can contribute, or be a barrier to, creating and sustaining a culture of engagement and continuous improvement.

This series clarifies healthy ways that managers can mindfully observe and improve how they lead employees. David kicks it off by identifying ways that managers can develop automatic habits that convert hidden requests or directions to employees into interactions that generate more productive engagement. He then shares insights from discoveries in neuroscience that capture tangible ways to ask open questions which prompt a healthy action on the part of the person receiving that prompt.

David then elaborates on simple ways that leaders can develop better awareness of how their words and actions “land” with others. Next he taps into his experience of observing Fujio Cho at work to illustrate what he learned about what he calls “Respectful Listening” look like. And in the last section, he builds on this by sharing what he has learned personally about the power of prompting reflection--as opposed to telling or directing others as a way of coaching for development.

Download the full article as a PDF below.

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7 Comments | Post a Comment
Jillian June 24, 2019

Hi - thanks for the article.  I'm wondering why the print option is disabled?  Thanks! Jillian

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David Verble June 24, 2019

Jillian - I wasn't aware there was supposed to be a print option.  I've never seen one.  I'll check for both of us.

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David Verble June 24, 2019

Jillian - Apparently LEI included the option to download the collection as a PDF.  It's a complicated 3 or 4 step process including proving you are not a robot.  I got it to work.  If you can't please contact the Lean Post editor at the LEI number which I am not able to include in this response.  Thanks for your interest - an persistence.  David

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Jillian June 24, 2019

Thanks David- unfortunately, the pdf is not printable when you download it.  I'll follow up with LEI.  Jillian

Lory Moniz June 25, 2019
1 Person AGREES with this reply

Hi Jillian

Printing has been allowed for the pdf. Please redownload a fresh copy.

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Doug Fuller June 25, 2019

VERY impressed how you wove in neuroscience. It's important for all of us to know how our emotions work. I will re-read in detail later but this really reinforces Deming's Point 8 (drive out fear).

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David Verble June 25, 2019

Thanks for the supportive comment, Doug. I started trying to understand Humble Inquiry as it relates to Toyota's Respect for People. Then I started looking at Amy Edmondson's Psychological Safety (she was a student of Schein at MIT). As I was searching for Edmondson's original research I ran across articles about the research Naomi Eisenberger and Matthew Liberman were doing in social neuroscience at UCLA. The link between respect - humble inquiry - psychological safety - and our human social needs was so obvious even I could see it. As you point out, Deming in the early 1950's and Douglas McGregor (Theory X vs Theory Y) later in the 1960's saw the connection long before the research capability evolved to point it could be demonstrated in the late 1990's. I am going to keep working on the series of pieces. Your comments and input will be appreciated. Thanks - David

 

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