Lean Enterprise Institute Logo
  • Contact Us
  • Newsletter Signup
  • Cart (0)
  • Account
  • Search
Lean Enterprise Institute Logo
  • Explore Lean
        • What is Lean?
        • The Lean Transformation Framework
        • A Brief History of Lean
        • Lexicon Terms
        • Topics to explore
          • Operations
          • Lean Product & Process Development
          • Administration & Support
          • Problem-Solving
          • Coaching
          • Executive Leadership
          • Line Management
  • The Lean Post
        • Subscribe to see exclusive content
          • Subscribe
        • Featured posts
          customer satisfaction icons

          How Can Lean Help Manage the Costs...

          blocks that spell put incentive

          Ask Art: How Do You Align Incentives...

          • See all Posts
  • Events & Training
        • Custom Coaching and Learning Experiences
        • Co-Learning Partnerships
        • Forms and Templates
        • Featured learning
          • Building a Lean Operating and Management System 

            February 02, 2023 | Boston, MA

          • Lean Summit 2023

            March 08, 2023 | Optional Pre-Summit Workshops March 6-7
            Tucson, Arizona

          • Key Concepts of Lean Management Remotely 

            March 13, 2023 | Online Live Course

          • Improvement Kata/Coaching Kata Remotely

            April 10, 2023 | Online Live Course

          • See all Events
  • Store
        • Shopping Cart
        • Featured books
          Managing to Learn: Using the A3 management process

          Managing to Learn: Using the A3 management process

          Learning to See

          Learning to See

          • See all Books
  • About Us
        • Our people
          • Senior Advisors and Staff
          • Faculty
          • Board of Directors
        • Contact Us
        • Lean Global Network
        • Press Releases
        • In the News
        • Careers
        • About us

The Lean Post / Articles / Talking About Lean: How Leaders Support Improvement With Words and Actions

Talking About Lean: How Leaders Support Improvement With Words and Actions

Coaching

Talking About Lean: How Leaders Support Improvement With Words and Actions

By David Verble

June 20, 2019

In this comprehensive series of reflections, Lean Coach David Verble examines how the way managers and leaders talk to employees (and to each other) can contribute or be a barrier to, creating and sustaining a culture of engagement and continuous improvement. He explores healthy ways that managers can mindfully observe and improve how they lead employees.

FacebookTweetLinkedInEmailPrintComment

The following collection of Article articles from Lean Coach David Verble examines how the way managers and leaders talk to employees (and to each other) can contribute, or be a barrier to, creating and sustaining a culture of engagement and continuous improvement.

This series clarifies healthy ways that managers can mindfully observe and improve how they lead employees. David kicks it off by identifying ways that managers can develop automatic habits that convert hidden requests or directions to employees into interactions that generate more productive engagement. He then shares insights from discoveries in neuroscience that capture tangible ways to ask open questions which prompt a healthy action on the part of the person receiving that prompt.

David then elaborates on simple ways that leaders can develop better awareness of how their words and actions “land” with others. Next he taps into his experience of observing Fujio Cho at work to illustrate what he learned about what he calls “Respectful Listening” look like. And in the last section, he builds on this by sharing what he has learned personally about the power of prompting reflection–as opposed to telling or directing others as a way of coaching for development.

Download the full article as a PDF below.

FacebookTweetLinkedInEmailPrintComment

Written by:

David Verble

About David Verble

A performance improvement consultant and leadership coach since 2000, David has been an LEI faculty member for 17 years. Recognized as one of the first Toyota-trained managers to bring A3 thinking from Japan to the United States, he has conducted A3 problem-solving and leadership programs for 30 years. Overall, his…

Read more about David Verble

Leave a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Related

jpw fund for the numbers

Coaching

Assessing a New Way to Develop More Lean Thinkers

Article by Patricia Panchak

a group of people holding large puzzle pieces

Coaching

How to Get the Most from Your A3 Thinking and Practice

Article by Lean Leaper

Students Take the Lead in JPW Fund Internship

Coaching

Students Take the Lead in JPW Fund Internship

Article by Patricia Panchak

Related books

The Gold Mine (Audio CD)

The Gold Mine (Audio CD)

by Freddy Ballé and Michael Ballé

graphical user interface

Four Types of Problems / Managing to Learn Set

by John Shook and Art Smalley

Related events

April 10, 2023 | Online Live Course

Improvement Kata/Coaching Kata Remotely

Learn more

April 17, 2023 | Online Live Course

Developing Structured Problem-Solving and Leadership Skills using A3 Thinking: Managing to Learn Remotely

Learn more

Explore topics

Coaching graphic icon Coaching
Line Management graphic icon Line Management
Problem Solving graphic icon Problem Solving
Executive Leadership graphic icon Executive Leadership
Operations graphic icon Operations

Subscribe to get the very best of lean thinking delivered right to your inbox

Subscribe
  • Privacy Policy
  • Sitemap
  • LinkedIn
  • Twitter
  • YouTube
  • Instagram
  • Facebook

©Copyright 2000-2023 Lean Enterprise Institute, Inc. All rights reserved.
Lean Enterprise Institute, the leaper image, and stick figure are registered trademarks of Lean Enterprise Institute, Inc.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn More. ACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Share this ArticleLike this article? Email it to a friend!

Email sent!