In this video, Jeanne Dasaro sits down with Alice Lee, VP of Business Transformation at Beth Israel Deaconess Medical Center in Boston, to discuss BIDMC's unique application of lean thinking and practice to healthcare. "This is critical treatment, life saving treatment, so flow is very important," Lee says. "It’s important in every industry, but in this case it was very meaningful. We were able to get flow in such simple ways that I’m still astounded."
Why translate lean for hospitals? Where do lean change agents in healthcare even begin? Lee shares her thoughts in response to these questions and more.
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Alice Lee is the Vice President of Business Transformation at Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School. In 2004, Lee envisioned a department of Business Transformation to help BIDMC team members survive and thrive in an unknown future, proactively manage change, and align systems and structure to support business direction and goals.
Jeanne Dasaro is a Boston-based storyteller, activist, and event coordinator. Dasaro believes stories have the power to inform, connect, and inspire–all things that embolden us to make a difference in our communities.