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The Lean Post / Articles / Alice Lee on the Challenges and Rewards of Applying Lean to Healthcare

Alice Lee on the Challenges and Rewards of Applying Lean to Healthcare

Administration & Support

Alice Lee on the Challenges and Rewards of Applying Lean to Healthcare

By Lean Enterprise Institute and Alice Lee

August 15, 2013

Alice Lee, VP of Business Transformation at Beth Israel Deaconess Medical Center in Boston, discusses BIDMC's unique application of lean thinking and practice to healthcare. "This is critical treatment, life saving treatment, so flow is very important," Lee says. "It’s important in every industry, but in this case it was very meaningful. We were able to get flow in such simple ways that I’m still astounded." Why translate lean for hospitals? Where do lean change agents in healthcare even begin? Lee shares her thoughts in response to these questions and more.

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In this video, Jeanne Dasaro sits down with Alice Lee, VP of Business Transformation at Beth Israel Deaconess Medical Center in Boston, to discuss BIDMC’s unique application of lean thinking and practice to healthcare. “This is critical treatment, life saving treatment, so flow is very important,” Lee says. “It’s important in every industry, but in this case it was very meaningful. We were able to get flow in such simple ways that I’m still astounded.”

Why translate lean for hospitals? Where do lean change agents in healthcare even begin? Lee shares her thoughts in response to these questions and more.

To view this video, your company must allow streaming.

Alice Lee is the Vice President of Business Transformation at Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School. In 2004, Lee envisioned a department of Business Transformation to help BIDMC team members survive and thrive in an unknown future, proactively manage change, and align systems and structure to support business direction and goals.

Jeanne Dasaro is a Boston-based storyteller, activist, and event coordinator. Dasaro believes stories have the power to inform, connect, and inspire–all things that embolden us to make a difference in our communities.

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Written by:

Lean Enterprise Institute|
Alice Lee

About Alice Lee

Continuous improvement leader and coach. Her responsibilities include:​ Collaborating with universities and other research communities. ​ Developing educational content in traditional and new media.​ Coaching executives in creating continuous improvement cultures.​ Lee served as vice president and special assistant to the president for business transformation at Beth Israel Deaconess Medical Center, a…

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