Managing to Pitch with PDCA (Pitch-Defend-Catch-Adjust)
Occasionally I get asked about why I chose the various books listed in the bibliography of Managing To Learn. Basically, I used just two simple criteria: books that directly influenced the writing or thinking that went into MTL, or books that nicely expound upon some of the key concepts of MTL.
One of the books that some readers find curious to find cited, and apropos to the season, is The Mental ABC's of Pitching. Actually, there are two baseball books in the bibliography, the other being You Gotta Have Wa by Robert Whiting.
The Mental ABCs of Pitching by H. A. Dorfman is a wonderful, simple book that goes through the English alphabet presenting a key word for each letter. Dorfman writes about a wide range of practices and beliefs, ranging from Breathing to Goals to Mantra to Umpires. The book is simple but also unpredictable, in the sense that Dorfman can quote Chekov—“Man is what he believes”—when stressing the need for pitchers to understand what they think of themselves; and on the next page offer advice on how to regroup from giving up a Big Inning.
There are several entries that relate directly and beautifully to specific lean concepts. Be sure to read them all, but I’ll introduce just three here, starting with "A" - for "Adjustment."
Lean Thinking and Acting
As you know, much if not most, if not almost all of "lean" is essentially a matter of seeking in all that we do means of realizing P-D-C-A. Deming's elegant model is another of the many "deceptively simple" dynamics of lean thinking and acting. The "A" stands, of course, for "Act". Lately, many of us add the coloration of "adjust" to explain what happens in the "A' dimension of the cycle. The idea here is that, based on the trial (Do) that you put into play that is based on your hypothesis (Plan), you must have (should have, anyway) learned something – after all, nothing ever goes exactly according to plan. That, in fact, is an assumption of lean thinking, "no problem is problem!" So, based on your "Check" of the results of your trial, you will invariably need to make some adjustment. Following that adjustment should come standardization. With the new standard now in place, you begin the process all over again. And again.
Author Dorfman’s explanation of "A for Adjustment" is beautiful in its simplicity and powerful in its implications.
"To make an adjustment is to make a change, an adaptation. In the context of the baseball definition, it presumes a thoughtful, rational assessment of A) what the pitcher was trying to do, B) what went wrong, C) what he must do to fix it."
Here's another perfect lean fit from the ABCs of Pitching: Habits.
"The more a pitcher can develop routines, the more confidence he can have in his preparedness. He will feel a greater sense of control and focus. His routines are formed through choice and consistent expression of the behaviors he understands will serve him well. These routines are the focus of his attention and help him to 'stay in' good habits, so he does not have to concern himself with 'getting out' of bad ones. The habits are developed in relation to directed tasks."
And, finally, "Learning" in which he quotes no less a lean source than Henry Ford:
"Simply stated, the best pitchers are the best learners. Whereas just about everyone in baseball gives and receives advice, the best learners are eager listeners. They know how to evaluate what they hear, and then how to integrate the appropriate advice into behavior. The best learners know that failure, as Henry Ford put it, 'is the opportunity to begin again more intelligently.' The best learners instinctively recognize that experience by itself is valueless. What one does with it gives it value."
To those of you whose teams are struggling with their mid-season pitching, try sending a copy of The Mental ABCs to your team’s pitching coach: Dorfman, H.A., The Mental ABC's of Pitching; A Handbook for Performance Enhancement, Lanham: Diamond Communications, 2000.
Learning From The Sensei Way at Work
Seek perfection by cultivating a daily discipline of mindfulness, whether in lean practice or Buddhist training, writes John Shook in his foreword to a new book by Dan Prock.
What are the Three A's of the A3?
John Shook explains the three A's of the A3 in this video clip from the presentation that he and Lisa Yerian, chief improvement officer at Cleveland Clinic, delivered at LEI's Virtual Learning Experience.
Are You Ready for the Next Crisis?
We think the presence of a robust, socio-technically balanced lean management and operating system—based on the Lean Transformation Framework—was invaluable in helping Cleveland Clinic handle the challenges arising from the pandemic, write John Shook and Lisa Yerian.