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The Lean Post / Articles / Creating a Learning and Improvement Environment in a Virtual World

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Operations

Creating a Learning and Improvement Environment in a Virtual World

By Alice Lee, Joseph Mari, Andrew Nenos and Swati Garg

November 19, 2020

Mount Sinai Health System Shares its Approach to Adapting Quickly to New Realities.

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Operational and improvement leaders of the Mount Sinai Health System shared highlights of new ways of working they and their teams created to deliver strategic and operational improvements in a virtual setting. How do we coach, teach and develop, facilitate, go to the gemba, and improve when working remotely?

The examples demonstrate how lean thinking and practice help organizations innovate new, equally effective ways of working–even during a crisis. Featured is how Mount Sinai quickly adapted existing improvement practices to meet the challenges brought on by the pandemic. Leaders will also learn new ways to engage teams and lead them on a virtual journey of daily improvement as well as facilitate complex transformation for your organization.

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Virtual Lean Learning Experience (VLX)

A continuing education service offering the latest in lean leadership and management.

Written by:

Alice Lee
|Joseph Mari|Andrew Nenos| Swati Garg

About Alice Lee

Continuous improvement leader and coach. Her responsibilities include:​ Lee served as vice president and special assistant to the president for business transformation at Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School, from 2004 to 2014. During that time, she approached problems holistically, collaborating with senior leaders, doctors, nurses,…

Read more about Alice Lee

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