Lean Enterprise Institute Logo
  • Contact Us
  • Newsletter Signup
  • Cart (0)
  • Account
  • Search
Lean Enterprise Institute Logo
  • Explore Lean
        • What is Lean?
        • The Lean Transformation Framework
        • A Brief History of Lean
        • Lexicon Terms
        • Topics to explore
          • Operations
          • Lean Product & Process Development
          • Administration & Support
          • Problem-Solving
          • Coaching
          • Executive Leadership
          • Line Management
  • The Lean Post
        • Subscribe to see exclusive content
          • Subscribe
        • Featured posts
          blocks that spell put incentive

          Ask Art: How Do You Align Incentives...

          Animation on Starting a Lean Journey

          Getting Started with Lean Thinking and Practice

          • See all Posts
  • Events & Training
        • Custom Coaching and Learning Experiences
        • Co-Learning Partnerships
        • Forms and Templates
        • Featured learning
          • Building a Lean Operating and Management System 

            February 02, 2023 | Boston, MA

          • Lean Summit 2023

            March 08, 2023 | Optional Pre-Summit Workshops March 6-7
            Tucson, Arizona

          • Key Concepts of Lean Management Remotely 

            March 13, 2023 | Online Live Course

          • Improvement Kata/Coaching Kata Remotely

            April 10, 2023 | Online Live Course

          • See all Events
  • Store
        • Shopping Cart
        • Featured books
          Managing to Learn: Using the A3 management process

          Managing to Learn: Using the A3 management process

          Learning to See

          Learning to See

          • See all Books
  • About Us
        • Our people
          • Senior Advisors and Staff
          • Faculty
          • Board of Directors
        • Contact Us
        • Lean Global Network
        • Press Releases
        • In the News
        • Careers
        • About us

The Lean Post / Articles / What happens after the lean coach leaves?

What happens after the lean coach leaves?

Coaching

What happens after the lean coach leaves?

By Dan Jones

December 4, 2013

FacebookTweetLinkedInEmailPrintComment

As a lean coach, after you move to a new management assignment, finish a training course, or run several kaizen events, can the team you leave behind build on what you taught them and maintain momentum? Or will they struggle and quickly revert to their previous way of doing things? 

This is undoubtedly frustrating for those bitten by the Lean bug. It often leads managers to ask how to enforce compliance to sustain the gains from lean. And it leads skeptics to conclude “lean does not work.” Two related perspectives on lean transformation can help us answer this important question of “what happens next.”

First, lean reverses the separation made by Frederic Taylor between the “experts” and managers (who think and direct) and those who do the work. Going beyond optimizing individual activities to improving the horizontal flow of value creation reveals all the problems currently hidden by buffers between them. Linking a complicated set of activities together into a value stream promises superior performance but also multiplies the probability of problems interrupting the whole system.

Lean goes further to mobilize the knowledge and experience of those who actually do the work. These individuals are best placed to improve their work and respond quickly as problems arise. This is why lean practitioners often think of a value stream as the sum of the problem-solving capabilities of every person along the stream as well as the capabilities of every activity and machine.

Second, scientific thinking (PDCA) lies at the heart of these problem-solving capabilities. But reconfiguring the way we think, and hence how we work together, is only achieved through repeated practice, just like learning to play a musical instrument or to excel at a sport. TWI created the methodology for “learning by doing” that is the basis for Toyota’s approach to developing its people. Using the A3 framework provides the common language for solving problems together. Kata shows us how to build the practice of these skills into our daily work. This emphasis on frequent practice is why lean thinkers place so much emphasis on engaging everyone in kaizen every day.

The true significance of learning to use the scientific approach is revealed by the sensei or teacher asking “So what?” after the team successfully completes a problem solving cycle. While specific results are fine, the real lasting value is the improved capability to solve the next set of problems that occur.

This also reminds us to judge the success of managers and teachers by their ability to create teams that can sustain and improve the business after they leave. All too often these capabilities are destroyed by an incoming manager who seeks to make their mark by setting off in a different direction.

These two perspectives challenge us to rethink the way we intervene in organizations to plant the seeds of lean altogether. They also question the traditional expert-led consulting model.

We can summarize the challenges as follows:

  • Lean is about learning through solving the specific problems facing the organization rather than “implementing” standard solutions. How much time do we spend helping team members and managers define the real problems that need solving?
  • Capabilities are developed through mentored “learning by doing” activities at the place of work rather than teaching all team members the lean tools in a classroom. How much time do we spend telling people what to do instead of coaching and mentoring them by asking questions?
  • These capabilities are used to create stability and to unblock the flow of value creation step by step rather than imposing an automated “solution” or out-sourcing the work. How much do we help the team to gather the facts, try alternative countermeasures, and reflect on what worked and what did not?
  • Line management carries the responsibility for developing the capabilities of their subordinates and for removing obstacles to improving the flow of value rather than professional (lean) experts in central staff functions. Are we devoting as much effort to introducing standard work for line managers as we are to developing standardized work on the shop floor?
  • Finally, Lean needs to be led by active, hands-on “follow me” leaders asking the right questions and guided by a sensei rather than distant “do it for me” leaders who are only interested in results. Are we working to develop the right kinds of leaders, and how are we encouraging current leaders to, if necessary, change the way they lead?

John Shook of The Lean Enterprise Institute keeps reminding us of the Training Within Industry motto “if the pupil has not learnt, then the teacher has not taught.” This is hard to accept, but so true. We still have to do a better job of explaining the underlying purpose of lean practice and how it leads to sustained and improving performance rather than quick fixes that do not last. 

FacebookTweetLinkedInEmailPrintComment

Written by:

Dan Jones

About Dan Jones

Founder and Chairman of the Lean Enterprise Academy in the U.K., Daniel T. Jones is a senior advisor to the Lean Enterprise Institute, management thought leader, and mentor on applying lean process thinking to every type of business. He is the author with James P. Womack of the influential and…

Read more about Dan Jones

Leave a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Related

jpw fund for the numbers

Coaching

Assessing a New Way to Develop More Lean Thinkers

Article by Patricia Panchak

a group of people holding large puzzle pieces

Coaching

How to Get the Most from Your A3 Thinking and Practice

Article by Lean Leaper

Students Take the Lead in JPW Fund Internship

Coaching

Students Take the Lead in JPW Fund Internship

Article by Patricia Panchak

Related books

The Gold Mine (Audio CD)

The Gold Mine (Audio CD)

by Freddy Ballé and Michael Ballé

graphical user interface

Four Types of Problems / Managing to Learn Set

by John Shook and Art Smalley

Related events

April 10, 2023 | Online Live Course

Improvement Kata/Coaching Kata Remotely

Learn more

April 17, 2023 | Online Live Course

Developing Structured Problem-Solving and Leadership Skills using A3 Thinking: Managing to Learn Remotely

Learn more

Explore topics

Coaching graphic icon Coaching
Executive Leadership graphic icon Executive Leadership
Line Management graphic icon Line Management

Subscribe to get the very best of lean thinking delivered right to your inbox

Subscribe
  • Privacy Policy
  • Sitemap
  • LinkedIn
  • Twitter
  • YouTube
  • Instagram
  • Facebook

©Copyright 2000-2023 Lean Enterprise Institute, Inc. All rights reserved.
Lean Enterprise Institute, the leaper image, and stick figure are registered trademarks of Lean Enterprise Institute, Inc.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn More. ACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Share this ArticleLike this article? Email it to a friend!

Email sent!